Playbooks
A playbook is one way of doing one thing, written down: who does each step, when it counts as done, what to check, what goes wrong. People and Brain Club agents run the same one, and every run makes the next version better.
A new SIA exists in the Latvian Enterprise Register with the company's own documents, board and legal address, and the registration extract is archived.
Company & legal8 steps3 decisions yoursdraft4 to verify Book the annual technical inspection
The vehicle passes its periodic technical inspection on time, the certificate is recorded, and the next deadline is watched.
Edgars runs itVehicles8 steps2 decisions yoursdraft6 to verify Renew compulsory motor insurance (OCTA)
Edgars runs it
Every company vehicle holds a continuous OCTA policy in the company's name, the new policy starts the day after the old one ends, and the next renewal is in the watch.
Edgars runs itVehicles8 steps2 decisions yoursdraft4 to verify Register a new domain
The company holds the domain in its own name, it resolves on Brain Club nameservers, and it is in the renewal watch.
Kaspars runs itDomains, mail & security8 steps2 decisions yoursaccepted Hire an employee — from need to first day
Kaspars runs it
The role is defined and approved, a candidate is chosen, a written employment contract is signed before the first day, and the employee is registered with the state.
Sanita runs itPeople10 steps4 decisions yoursdraft6 to verify Prepare and file the Latvian VAT return
Sanita runs it
The monthly VAT return (PVN deklarācija) is filed in VID EDS with correct figures, the VAT due is paid by the deadline, and the filing is archived.
Anna runs itMoney8 steps2 decisions yoursdraft1 to verify Chase an overdue customer invoice politely, then firmly
Anna runs it
The invoice is paid or the company has a dated escalation trail (reminder, second reminder, final demand) and a decision on the next step.
Ineta runs itMoney9 steps4 decisions yoursdraft4 to verify Review the monthly company growth plan
Ineta runs it
Last month's numbers are compared against the plan, variances are explained, and at most three actions are chosen and recorded as goals for next month.
Roberts and 2 more runs itGrowth & planning7 steps2 decisions yoursdraft Check a new customer's reliability before credit
Roberts and 2 more runs it
The customer is checked in the public registers and against payment behaviour, and a written credit decision exists before the first invoice on credit.
Jānis and 1 more runs itSales8 steps1 decision yoursdraft3 to verify Create a mailbox for a person
Jānis and 1 more runs it
The person has a working company mailbox in the company's domain, with SPF/DKIM/DMARC passing and no forwarding to personal addresses.
Kaspars runs itDomains, mail & security8 steps1 decision yoursdraft Resolve a customer complaint
The complaint is logged, answered in writing within the promised time, the remedy is decided and executed by a named person, and the root cause is recorded.
Māris runs itOperations10 steps4 decisions yoursdraft3 to verify Owner's weekly review — money, people, customers, risks
Māris runs it
Once a week the owner sees one page of numbers and exceptions, decides act/watch/drop on each, and every decision leaves with an owner and a date.
Kaspars runs itManagement8 steps2 decisions yoursdraft
Kaspars runs itNothing matches. Clear the search or pick another area.
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